Guest room serves program and standard
One, live the guest receives an order
Program level
Understanding guest affection 1, the requisition according to total stage, know guest feeling in detail as far as possible; 2, accomplish " 7 know, 3 understanding " : Know to recieve characteristic of unit, number, citizenship, identity, life, recieve a standard, , healthy state; Understanding guest arrives (from) religion of guest of time of inn time, understanding car, boat, airliner, understanding is devotional.
Decorate a room to reach norms according to characteristic of religious belief of the guest, life, standard, undertake decorating to guest room (should check guest room to decorate whether accord with the standard)
Floor welcomes guest 1, the service that greet a visitor: Elevator mouth greets a visitor, lead a guest to enter a room, send the tea that greet a visitor, introductory room establishment and service project; 2, send baggage: Assist baggage to be born guest baggage (group) send reachs each room.
2, wake service program up
Program level
Receive a guest to ask to wake a phone up 1, the bell rings 3 times inside receive hear a telephone call; 2, send one's respects to name of station of guest, newspaper by standard program; 3, bugle call of house asking Qing Dynasty, full name and wake time up; 4, repeat a guest to wake a requirement up, after getting the guest affirms, good night wishing gentleman;
Tell the other side to wake a requirement up the telephone exchange that wakes a requirement up to accuse, ask the other side to affirm.
Fill in wake a record up to fill in guest house bugle call, full name, wake time up and inform relevant post of personnel.
Wake up not respondent when ask floor clerk to knock wake up.
3, program of guest dress Wu
Program level
Garment receiving a visitor 1, the guest makes washed clothing and other articles of daily use or guest room clerk controls washed clothing and other articles of daily use from the room with the member that sweep, must what the guest fills in wash clothes sheet signs; 2, if the guest was not made,explain, put in wash clothes did not fill in inside bag wash clothes odd, cannot hand in washhouse catharsis, processing is made again after needing to seek guest opinion; 3, hand in washed guest garment to should undertake microscope, have without have inside damaged, pocket taste without guest carry-over; 4, wash clothes by what the guest fills in odd, check name of bugle call of guest full name, house, date, clothings, several whether conform to; 5, understanding is which kinds wash clothes type; 6, by the hotel formulary time hands in washhouse; 7, if wash express, answer to inform washhouse as soon as possible; 8, the guest clothes that has special demand, should washing clothes make clear on sheet; 9, fill in receive record of the garment that wash a guest, will wash clothes as soon as possible sheet is passed to total stage enter an item in an account;
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One, live the guest receives an order
Program level
Understanding guest affection 1, the requisition according to total stage, know guest feeling in detail as far as possible; 2, accomplish " 7 know, 3 understanding " : Know to recieve characteristic of unit, number, citizenship, identity, life, recieve a standard, , healthy state; Understanding guest arrives (from) religion of guest of time of inn time, understanding car, boat, airliner, understanding is devotional.
Decorate a room to reach norms according to characteristic of religious belief of the guest, life, standard, undertake decorating to guest room (should check guest room to decorate whether accord with the standard)
Floor welcomes guest 1, the service that greet a visitor: Elevator mouth greets a visitor, lead a guest to enter a room, send the tea that greet a visitor, introductory room establishment and service project; 2, send baggage: Assist baggage to be born guest baggage (group) send reachs each room.
2, wake service program up
Program level
Receive a guest to ask to wake a phone up 1, the bell rings 3 times inside receive hear a telephone call; 2, send one's respects to name of station of guest, newspaper by standard program; 3, bugle call of house asking Qing Dynasty, full name and wake time up; 4, repeat a guest to wake a requirement up, after getting the guest affirms, good night wishing gentleman;
Tell the other side to wake a requirement up the telephone exchange that wakes a requirement up to accuse, ask the other side to affirm.
Fill in wake a record up to fill in guest house bugle call, full name, wake time up and inform relevant post of personnel.
Wake up not respondent when ask floor clerk to knock wake up.
3, program of guest dress Wu
Program level
Garment receiving a visitor 1, the guest makes washed clothing and other articles of daily use or guest room clerk controls washed clothing and other articles of daily use from the room with the member that sweep, must what the guest fills in wash clothes sheet signs; 2, if the guest was not made,explain, put in wash clothes did not fill in inside bag wash clothes odd, cannot hand in washhouse catharsis, processing is made again after needing to seek guest opinion; 3, hand in washed guest garment to should undertake microscope, have without have inside damaged, pocket taste without guest carry-over; 4, wash clothes by what the guest fills in odd, check name of bugle call of guest full name, house, date, clothings, several whether conform to; 5, understanding is which kinds wash clothes type; 6, by the hotel formulary time hands in washhouse; 7, if wash express, answer to inform washhouse as soon as possible; 8, the guest clothes that has special demand, should washing clothes make clear on sheet; 9, fill in receive record of the garment that wash a guest, will wash clothes as soon as possible sheet is passed to total stage enter an item in an account;
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